Shipping Information

Standard Shipping
We offer free standard shipping within the US when you spend $50 or more and a flat fee of $8.00 for orders less than $50. We do not currently ship internationally. 

Express shipping
We offer express shipping within the US at a cost of $26. 

Processing times
Please allow at least 2 business days for your order to be processed. 

 

All customers without a positive previous order history and who are paying through direct bank transfer, check, or money order will need to submit payment at time of the order and the funds will need to clear for your order to be processed. Please see our Payments page for more info.

 

How do I change or cancel my order?
Once your order is placed, it cannot be modified or cancelled. Please fill out our Customer Service Form and we will get right back to you. 

What do I do if the order I received is either wrong or damaged?
We want to make sure your order is right! If there is a problem with your order, please fill out our Customer Service Form. You can also reach our Customer Service team by phone at (857) 990-1500 from 10AM-5PM EST. 

Other questions?
Check our FAQ page for… frequently asked questions!

Still have questions or concerns? Reach out to our Customer Service team online through our Customer Service Form, email us at info@massherbalmarket.com or by calling (857) 990-1500 M-F from 10AM-6PM (EST).