Mass Herbal Easy Return Policy

We want everyone to have a great experience and to be happy with your purchase! If for some reason a product isn’t everything you dreamed it would be, we want to hear about it and see what we can do to make it right. Please contact us as quickly as possible so we can fix your order. Mass Herbal will gladly offer an exchange or refund on your purchase.

All refunds will be processed using the same method of payment as the original purchase. All gift cards and sale items are final sale.


How do I return an item or what if I received my order and it was damaged or incomplete?
If there is a problem with your order, please fill out our customer service form. You can also reach our Customer Service team by phone at (857) 990-1500 from 10AM-6PM (EST).


Other questions?
Check our FAQ page for… frequently asked questions!

Still have questions or concerns? Reach out to our Customer Service team online through our Customer Service Form, email us at or by calling (857) 990-1500 M-F from 10AM-6PM (EST).